All payments are due in accordance with the invoice terms as per the date of the original invoice to the customer. The customer agrees to pay all unpaid invoices including overdue payment interest charges of 2.5% per month (30% per annum) until the price including the service charge(s) has been paid in full. Note: This condition shall not be construed as terms payment or account terms. If legal action or proceedings are brought or made by Astro-Tech for recovery of possession of Astro-Tech products or services for the collection of the purchase amount plus applicable services charges or other sums payable to Astro-Tech by the customer or due to any other terms and or conditions herein contained on the part of the customer to be kept or performed, the customer shall pay to Astro-Tech all expenses incurred including all reasonable legal fees in respect thereof on a solicitor and client basis.
Please check your purchases and invoices carefully before acknowledging receipt of goods and verify your correct change.
The customer agrees to pay Astro-Tech the agreed price upon receipt of goods and services.
Note all prices have been cash discounted, no exceptions will be made.
Astro-Tech will not be held responsible for discrepancies once the product has left Astro-Tech premises.
When paying by cheque, personal identification must be provided for identity verification. A $50.00 service fee will be charged for NSF cheques or declined purchase payments.
25% non-refundable deposit required for special order items, $250.00 deposit for computer system(s) or hardware purchase.
All standard and extended product warranties are provided by the respective product manufacturer. Astro-Tech is not responsible for providing warranty service on a manufacturer's product or service.
Additional items IE: monitors, modems, adapter cards, speakers, keyboard, mice, optical drives, scanners, printers and all other adapters, devices and hardware are only covered under the manufacturer’s warranty. Labour charges for replacing or servicing a component are applicable. All warranty claims are to be made directly with the respective hardware manufacturer and not Astro-Tech.
Astro-Tech is not responsible for items which fail due to misuse, abuse, neglect, faulty installation, or improper shipping. This clause also includes failure of maintenance or arranging for regular maintenance of either components or complete system(s).
All software is the responsibility of the end user and that of the software manufacturer. The above conditions are stated without exception. Labour charges will apply for any problems deemed to be software related, or if software setup is required.
All shipping charges and insurance are the sole responsibility of the customer.
If a claimed defective product cannot be identified or reproduced in service, the customer will be responsible for all labour charges.
If a warranty claim is made for a faulty item which is no longer manufactured, an upgrade charge may apply for the current available product.
The warranty does not include modifications, system or component upgrades, software intentional or unintentional, including viruses, spyware and malware.
Cash and carry system components are only covered by the manufacturer’s warranty.
Astro-Tech will not honor warranties for items which have not been paid for in full, nor will transfer of warranty from the original customer be honored.
Astro-Tech expressly disclaims any warranty or merchantability or fitness for any purpose. Astro-Tech does not certify any product or service for performance, use or design or operability with respect to any standard, regulation or the like.
Astro-Tech will not be liable for loss or damages or delay due to causes beyond its control including but not limited to, acts of God, acts of the purchases, fire, strikes, lockouts or other labour disruptions, flood, epidemics, civil or military restrictions, wrecks, vehicle shortages, embargoes, delays in transportation or inability to obtain necessary labour.
Astro-Tech is not responsible for data loss. It is the customer's sole responsibility to back up data. Astro-Tech is not responsible for goods left over 30 days and goods will be disposed of without notification at Astro-Tech’s discretion. Fees for disposal of electronics will be billed accordingly and are the responsibility of the customer. Labour and installation charges are subject to change without notice.
Merchandise for return or repair accepted only in the original packing, accompanied by the original invoice, once approved by Astro-Tech.
Software is non-refundable due to legal licensing and registration agreements set forth by the associated software manufacturer.
30% restocking charge, no cash refunds.
Credit will not be issued for any goods purchased over 7 days.
Service charge of $57.50 per item if the returned or warranty claim product proves not to be defective.
Once a product has been opened or used it is not returnable. Software which has been opened is not returnable.
All monthly services will be subject to a minimum of 60 days' written cancellation notice unless otherwise specified in a signed service contract.
All hardware provided by Astro-Tech for the provision of service must be returned to Astro-Tech upon respective service cancellation(s) at customer's expense. All equipment not returned within 7 days of service cancellation will be invoiced to the customer at the current MSRP price plus applicable taxes.
Termination requests will be subject to service termination fees which are the balance of your service term as stated on each service invoice, plus applicable cancellation fees and charges. Service contracts will auto renew with the initial contract term. Written notice of service cancellation must be received a minimum of 60 days in writing.
The customer is required at their expense to remove any associated monthly service software or remotely monitored equipment.